At our facility, there is no higher priority than ensuring our patients’ safety and peace of mind. With all of the news alerts about the coronavirus (COVID-19), we want to assure you that we are closely monitoring the situation and have put procedures in place that follow the Centers for Disease Control (CDC) guidelines to ensure the safety of our patients, staff and providers.
To ensure that we can continue to provide top-level care to patients, we have implemented the following:
• We are urging patients to follow CDC guidelines and to self-quarantine if they’ve traveled to a high-risk country in the last 14 days. If patients have traveled to one of the high-risk countries in the last 14 days or are in close contact with someone who has and they’re experiencing a fever, sore throat and/or cough, we are rescheduling their appointment. Patients who meet the above CDC guidelines and
are participating in a Research Trial will be contacted by a member of Research team to determine the best course of action such as phone consultation or virtual visit.
• Additionally, if a patient presents at our facility with COVID-19 like symptoms and meets the travel criteria identified by the CDC, we are rescheduling these patients until they have been cleared from COVID-19. These patients will be asked to go to their local Health Department or go directly to the hospital for treatment and testing.
• Our facility has enhanced our cleaning practices to include
isinfecting waiting rooms and front desk areas, hourly. Exam rooms, Therapy areas, equipment and other direct patient care areas will be cleaned after each patient visit.
• Our facility Providers and Team Members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine as identified above.
• Our Providers and Team Members have been strongly encouraged to postpone international travel until further notice, and non-essential business travel domestic or otherwise has been eliminated
• Our facility is encouraging patients to limit the number of visitors they bring to an appointment to one person.
• New Hope/COPE has eliminated the entrance of all non-essential vendors to the clinics.
• New Hope/COPE has posted COVID-19 resource materials throughout our clinics and offices and on our website at newhopeclinicalresearch.com In addition, New Hope will communicate appointment-related updates with appointment reminder system.
To protect yourself, you can:
• Clean your hands often, preferably with soap and water for at least 20 seconds;
• Avoid touching your eyes, nose, and mouth;
• Avoid close contact with someone who is sick; has traveled to one of CDC designated level 2 or 3 countries or has been diagnosed positive with the coronavirus.
• Stay home if you are sick or have been exposed.
• Cover coughs and sneezes;
• Clean and disinfect surfaces that people touch frequently.
We will post future COVID-19 updates at: newhopeclinicalresearch.com and https://www.copepsychiatry.com; as we continue working to provide you with safe, quality patient care.
If you have questions or concerns about an upcoming appointment, please contact: 704-817-8331 directly.
Tammy Rader MBA
Chief Executive Officer,